Support

Need help? We're here for you. Find answers to common questions or contact us directly.

Frequently Asked Questions

How do I activate my license?

When you first run Split My Scan, you'll be prompted to enter your email address and license key. Enter the information that was sent to you after purchase. Once activated, you won't be asked again unless your license expires or you reinstall the app.

My license key isn't working

Make sure you're entering the exact email address you used when purchasing. The email must match the license key. Also check that you haven't accidentally included extra spaces. If you continue to have issues, contact support with your email address and we'll help resolve it.

My scanner isn't detected

Split My Scan works with any Windows scanner that supports WIA (Windows Image Acquisition). First, make sure your scanner is powered on and connected. Try the "Test Scanner" button in the app. If it still doesn't work, ensure your scanner drivers are installed and up to date. You can also use the "Open Image" feature to process existing scanned files.

How many photos can I scan at once?

Typically 6-8 photos per scan works best, but you can scan as many as fit on your scanner bed. The app automatically detects each photo, so you don't need perfect alignment. Just place them in a grid layout and scan once.

What image formats are supported?

The app works with JPG, PNG, and TIFF files. If your scanner can save to these formats, Split My Scan can process them. The output files are saved as PNG to preserve quality.

Can I use it without a scanner?

Yes! You can use the "Open Image" button to process existing scanned image files. This is useful if you've already scanned photos using other software, or if you're working with photos from a phone or camera.

What if photos aren't detected correctly?

The app shows you a preview of all detected photos before saving. You can select which ones to save, and use the rotation button to fix orientation. If a photo isn't detected, try ensuring good contrast between the photos and the scanner background.

My license expired. How do I renew?

Licenses are valid for 1 month from purchase. To renew, simply purchase a new license key. You'll receive a new key via email that you can activate in the app. Your license key will work for another month from the purchase date.

Are my photos uploaded anywhere?

Absolutely not. Split My Scan runs entirely on your computer. Your photos never leave your machine and are never uploaded to any server. Everything is processed locally for complete privacy.

Troubleshooting

The app won't start

Make sure you're running Windows 10 or later. Try right-clicking the executable and selecting "Run as administrator". If Windows Defender or antivirus software is blocking it, add an exception for Split My Scan.

Scanning is slow

Use 300 DPI for faster scanning. 600 DPI provides higher quality but takes longer. For bulk scanning, 300 DPI is usually sufficient and significantly faster.

Photos are saved in the wrong location

Photos are saved to an "output" folder in the same directory as the Split My Scan executable. You can move this folder wherever you like - the app will recreate it if needed.

Still Need Help?

Can't find what you're looking for? Contact us directly and we'll get back to you as soon as possible.

We typically respond within 24 hours.